Effective October 28, 2026

Privacy policy

AnglerCall is a service of Harborfolk LLC, a Massachusetts limited liability company. Mailing address: 82 County Rd, PMB #57, Mattapoisett, MA 02739. Email: hello@anglercall.com.

AnglerCall answers phone calls for fishing charter captains. This policy explains what we collect when someone calls a charter that uses AnglerCall, when a captain signs up, and when a captain opts in to text alerts, and what we do with it. In this policy, “we” means Harborfolk LLC, “captain” means a charter business that uses AnglerCall, and “caller” means anyone who calls a captain’s AnglerCall line.

What we collect

From callers

• The phone number you call from, and the time and length of the call.
• A recording and a written transcript of the call. Every call starts by saying it may be recorded and that you are speaking with an automated assistant.
• What you tell the assistant, such as your name, a callback number, your party size, the date and kind of trip you want, and any message for the captain.
• A short summary of the call that we create from the transcript.

From captains

• Your name, business name, email address and mobile number.
• Your charter details, such as trips, prices and departure points, which we read from your First Mate site or Unreel Charters listing so the assistant can answer questions.
• Your settings, such as the receptionist name, voice and call forwarding choice.
• Billing details, which our payment processor handles. We do not store full card numbers.

From this website

This site does not use advertising trackers. Our hosting provider keeps standard server logs, such as IP address and browser type, for security and reliability.

How we use it

• To answer calls for the captain, give callers accurate trip information, and pass trip requests and messages to the captain by email, app notification and, if the captain opted in, text message.
• To show the captain a record of their calls, including the transcript and summary.
• To run, secure, troubleshoot and improve the service, including checking that the assistant answered correctly.
• To bill captains and contact them about their account.
• To meet legal obligations.

Who we share it with

Call details go to the captain whose line you called. That captain is the business you were trying to reach, and they use your details to follow up on your request.

We also use service providers that process information on our behalf and only to provide AnglerCall: telephone and messaging carriers, a voice AI provider, website and application hosting, a database provider, an email delivery provider and a payment processor. They are not allowed to use the information for their own purposes.

We may share information if the law requires it, to protect people’s safety or our rights, or as part of a sale or merger of the business, in which case this policy continues to apply.

We do not sell personal information, and we do not share it for advertising.

Text messaging and mobile information

Captains can choose to receive AnglerCall alerts by text message. We collect a captain’s mobile number and their consent to receive texts only when they opt in during setup or in their account settings. Callers do not receive text messages from AnglerCall.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are not shared with or sold to any third parties. The service providers that deliver our messages receive mobile numbers only to send them. Reply STOP to any AnglerCall text to opt out. See our SMS terms.

How long we keep it

We keep call recordings, transcripts and summaries for as long as the captain’s account is active, so the captain can look back at their calls, unless the captain or caller asks us to delete them sooner. When a captain closes their account, we delete their call records within 90 days, except where we must keep something for legal, tax or billing reasons.

Your choices

• Callers: you can ask us for a copy of a recording or transcript of your call, or ask us to delete it. Tell us the number you called from and roughly when, and we will confirm the request with the captain and handle it within 30 days.
• Captains: you can view, correct or delete your information and your call records, or close your account, by emailing us.
• Texts: reply STOP to stop AnglerCall texts at any time.

Email hello@anglercall.com for any of these.

Security

We use encrypted connections, access controls and providers with strong security practices. No system is perfectly secure, so we also limit what we collect to what the service needs.

Children

AnglerCall is a service for businesses and is not directed to children under 13. We do not knowingly collect information from children under 13. If you believe a child has given us information, email us and we will delete it.

Changes

If we change this policy, we will update the date at the top. If a change is significant, we will email captains before it takes effect.

Contact

Harborfolk LLC, 82 County Rd, PMB #57, Mattapoisett, MA 02739. hello@anglercall.com.